I HAVE JUST RECEIVED THE MOST STUPID OF SERVICES FROM YOUR CALL CENTRE. I PHONED 0116322210 TO FIND OUT ABOUT THE STATUS OF MY APPLICATION WHICH HAS TAKEN 8 DAYS AND STILL COUNTING! ONLY TO RUDELY TOLD THAT I DIDNT FAX MY PAYSLIP AND ID! THIS WAS THE FIRST THING I FAXED ON THE 24TH OF JUNE IN THE MORNING, I LATER FAXED THROUGH STATEMENTS AND PROOF OF RESIDENCE. I PHONED TWO DAYS LATERS AND WAS TOLD THE DOCS HAD NO BEEN CAPTURED AND ONCE DONE SOMEONE WILL CALL ME AND LET ME KNOW OUTCOME. I PHONED THROUGH TODAY AND I GET A STUPID RUDE GIRL SAYING WE HAVE NOT RECEIVED YOUR ID AND PAYSLIP UNTIL WE GET THAT THEN WE CAN PROCEED!!!aaaah!!!!!!!REALLY IRRITATED!!! SORT IT OUT PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!

Hello caroln,

We thank you for taking the time to express your concerns and regret the inconvenience you may have endured as a result of this instance.

Referring to our conversation I have sent your complaint to our FNB Credit Card Department for investigation and will contact you with feedback.

Kind regards

Veni Soobramany